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Case study � Fashion Drops

Drop orchestration doubled launch-week revenue

We synchronized email, SMS, and paid to elevate VIP waitlists and inventory-aware messaging.

Build a similar program

Flow revenue share

32?58%

Drop waitlists, browse triggers, and VIP previews.

Launch-week revenue

2.1�

Sequenced VIP, general list, and paid retargeting.

Unsub rate

0.18%

Fatigue controls and post-drop segmentation.

Challenges

  • Launch comms were chaotic and fatigued top segments.
  • No waitlist or VIP prioritization for high-value customers.
  • Limited visibility into drop performance by cohort.

Approach

  • Audit of launch comms, flows, and segmentation rules.
  • Build VIP waitlist flows, size-memory browse, and drop alerts.
  • Campaign playbook with creative system and risk mitigations.
  • Real-time launch dashboard with cohort + stock breakouts.

Outcomes

  • Drop flows drove 26% of launch revenue in week one.
  • VIP segments converted 2.4� baseline thanks to early access.
  • Inventory-aware suppression protected late buyers and reduced complaints.

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